About Outsourcing

You’ll save valuable time in your day to focus on your practice’s strategy, reduce on-shore COGS, service more clients and gain a competitive edge. Especially, small to medium practices can benefit largely from outsourcing.

Outsourcing is a strategic business move. How much and what you decide to outsource is entirely up to you. If you are new to outsourcing, an Account Manager will scope out the most suitable plan for you.

About LPO Connect

We have more than 5 years’ experience in legal process outsourcing industry. We started out providing legal process outsourcing services to small and medium law firms in Australia.

Our specialties are brand protection, company secretarial services, contract management, dedicated legal support, due dligence and litigation support.

With offices and staff in Australia and Sri Lanka, we have the resources and capacity to scale up quickly to grow with you as your business grows.

Quality results. With local legal team that are available online and know you and your business, secure Australian hosting, scalable and transparent cloud solutions and access to global talent anywhere you need it, saving on costs is an afterthought. Our focus is providing you with quality outcomes on time.

Yes. We have contracts and trial periods as required. You may request an obligation-free trial of our legal services.

Customer References

Of course, just ask us and you can talk to our clients.

The Team

Yes, LPO Connect directly employees every team member. We do not use sub-contractors.

Yes. We are native and fluent English speakers.

Our lawyers and paralegals are law graduates of reputed local and foreign universities.

Yes. Our team members are continuously trained on legal software.

Process

A dedicated account manager will liaise with you and oversee your work.

Your account manager will be your first line of contact, but we are also available by phone, chat and during our extended business hours.

Easy. We can work with you to arrange phone and Skype, GoToMeeting and Zoom meetings.  We tailor the engagement to suit you.

Absolutely! Your account manager will notify you as soon as possible if there should be a problem.

We offer direct debit and other payment terms on a monthly or yearly basis or one off payment for single project work.

For Legal Practices

Absolutely. Clients have a right to know if their work is being outsourced. We encourage you to be upfront with your clients, business partners and other stakeholders in your decision to outsource. We can assist you if you need help with including a clause in your terms and conditions.

We do not directly deal with your clients.

We undertake a thorough conflict check prior to engaging with any client or work. Any potential conflicts of interest are raised and discussed with you prior to commencing work.

Most of the work we undertake should be covered under your existing professional indemnity insurance. Should you require specific advice on the impact of outsourcing on your professional indemnity insurance, we may assist in obtaining that advice.

Disengagement

We do not have a minimum lock in period.

To ensure a proper handover on our end, we require a minimum 30 to 90 days notice.

Security

We take security measures to protect the personal information we hold including both physical (eg. security passes to enter our offices) and technology (eg. restriction of access, the use of encryption, passwords and digital certificates) measures. We also have document retention policies and processes.

With third party providers we ensure that your personal information is stored on secure servers that have SSL Certificates issued by leading certificate authorities and most data transferred between you and the Service is encrypted. We require all employees to sign non-disclosure agreements, and we do not disclose personal information unless it is permitted by our privacy policy.

All of your data on our systems stays in Australia. It is stored on a terminal server in a secure data centre based in Sydney, Australia with a backup servers in Melbourne and Canberra.

The terminal server uses the same security as banking-related software. Your file is completely protected and can only be accessed by authorized staff.

Cloud based software companies invest resources in data backup and security more heavily than most small businesses can. They have backup systems and contingency plans in case they encounter an issue, and they have a full staff of professionals regularly checking and maintaining their service.

You have complete control over your data. You choose the platform and software that most closely matches your business needs. You retain this control throughout your engagement with us.

Yes, we have contingency plans in place. Also, because we are physically located in different countries and the fact that our work is in the cloud, we can continue working to keep your data protected and secure in the unlikely event of a disaster.

Software and Technology

We are partners of cloud-based legal platforms, such as LEAP. We also make use of cloud-based tools such as Dropbox, Box Folders and DocShare.

It takes our IT team approximately 24 hours to setup and configure access to your secure portal.

Quality

We require employees to complete continuous online training programs. Employees are actively encouraged to pursue professional qualifications as we provide tuition reimbursements on successfully clearing exams.

Prior to engaging us, you will have the opportunity to meet and interview the principal with the carriage of your work, in order to provide you with assurance of your team’s qualifications and background.

We will agree upon reporting and milestone dates, in which work and progress updates will be provided to you.

We carry out 3-tier process reviews (self, peer and manager) to ensure our deliverables are error-free.

Guarantee

Your account manager is responsible for managing and ensuring that your tasks are completed within agreed milestons.

Yes. Our employees work diligently to ensure deadlines are met on-time. All of our work is guaranteed under our service level agreements.

Support

Yes. We provide onsite support: extended business hours of operation, live ticketing system, unlimited emails, phone support and online chat.

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